Please read these conditions carefully before using the Eco Warehouse website. By using the Eco Warehouse website, you signify your agreement to be bound by these conditions.

1. Privacy

Please review our privacy statement (LINK), which also governs your visit to Eco Warehouse, to understand our practices.

2. Access to Eco Warehouse

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Use of Eco Warehouse

3.1 Use of the Services is limited to parties that can lawfully enter into and form contracts under the laws of England and Wales (for example minors are not permitted to use the Services).

3.2 Only visitors to the Site who register and agree to these terms and conditions may participate in buying or selling on the Website.

3.3 For the purposes of this document a "supplier" is any entity listing within eco-warehouse as a producer, provider, or furnisher of items or services. A supplier may or may not provide items and / or services directly for sale

3.4 To register as a supplier on the Site, unless otherwise agreed by us in advance in writing: (i) you must be an individual that is resident, or a business that is established, in the United Kingdom; (ii) the goods you are selling must be physically located in the United Kingdom at the time of sale; and (iii) the place of supply of any services you are selling must be in the United Kingdom. Please note that if you are selling goods as a trader in the course of your business, you are required by law to make that fact clear to potential buyers in your listing.

3.5 To register you must provide your real name, address, phone number, e-mail address and valid Paypal information. You warrant to Eco Warehouse that the information you provide during the registration process (and any notification of change of such information) is true and correct.

3.6 You are obliged to notify Eco Warehouse of any changes to your registration information immediately.

3.7 Eco Warehouse reserves the right to reject any registration in its sole discretion.

3.8 If you provide false or incorrect registration information or do not notify Eco Warehouse of changes to your registration information immediately, Eco Warehouse reserves the right to terminate your account immediately and without notice to you.

3.9 You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorised by you to use your account) and you are solely responsible for any use of or action taken under your password on this Site. If your password is compromised you must change your password.

3.10 Eco Warehouse reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

4. Authorised Items

4.1 Eco Warehouse exists to promote sustainable building products and services and will accept listings of any products or services which support these aims an meet the following sustainability criteria:

The governing criteria of the site is to make widely available low impact household and construction products that help to reduce the emissions of Global Warming Gasses and reduce consumption of finite resources.

Eco Warehouse expect all products for sale on their site to be non toxic and as safe as reasonably possible within the bounds of current knowledge.

To this end suppliers should provide sustainability statements to accompany their products. Eco Warehouse will endeavour to scrutinise these statements but can offer no guarantee as to their authenticity. However if it is found that sellers have misrepresented their products, they will be immediately removed from the site. Products should be recognisably sustainable options to commonly available alternatives. Generally products will be ecological alternatives from renewable, recycled or reusable sources. Where finite resources are used, they will be chosen for their specific properties which offer considerable environmental payback over their lifetime and have qualities economically unavailable in renewable formation.

4.2 Eco Warehouse reserves the right to refuse listings for any companies not fulfilling its sustainability criteria as adjudged by Cornwall Sustainable Building Trust and ReZolve Kernow Ltd

5. Prohibited Items

Any participant may list an item for Fixed Price Sale on the Site. However, the following items must not be listed on the Site by suppliers or purchased by buyers:

5.1 Firearms and ammunition;

5.2 Stolen goods;

5.3 Advertisements;

5.4 Items that infringe another party's copyright, patent, trademark, design right, database right, or other intellectual property or other proprietary right

5.5 Items whose sale, distribution or offering for sale is prohibited by any applicable law;

5.6 Items whose sale is subject to export restrictions

6. Order and Delivery

6.1 For items listed for sale suppliers may only charge buyers a fixed delivery charge. Delivery charges will be displayed on the check-out page.

6.2 Eco Warehouse will confirm each order to the supplier and the buyer. Suppliers must dispatch items sold within two Business Days once the order confirmation is made available to them. If and when Eco Warehouse makes functionality available to the supplier which allows a supplier to display a product availability message on the Site the supplier must dispatch items sold in accordance with the products availability stated on the Site at the time of the order.

6.3 Unless the buyer and supplier expressly agree otherwise, the following terms and conditions will apply to the contract between the buyer and supplier for the sale of the relevant item:

(a) All postage, customs and excise duty, VAT and any other taxes associated with the Fixed Price sale (if applicable) will be paid by the buyer and it is the supplier's responsibility to determine, collect and remit the applicable VAT, customs and excise duties and any other taxes associated with the Fixed Price Sale. Unless otherwise agreed by us in advance in writing, the price of any items sold on the Website must be displayed inclusive of any customs and excise duty, VAT and any other taxes associated with the Fixed Price Sale, which may be applicable and suppliers will not charge or seek to charge the buyer for any customs and excise duty, VAT or other taxes which are additional to the price displayed for the item on the Site;

(b) Buyers are required to pay suppliers in the currency in which the Fixed Price Sale is listed;

(c) The sale will be subject to any warranties implied under applicable law; and

(d) The contract between the buyer and supplier will be governed by the laws of England (and expressly excluding the United Nations Convention on the Sale of Goods) and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.

7. Eco Warehouse's Role

Eco Warehouse is not an auctioneer, neither is it an intermediary between the buyer and the supplier. Eco Warehouse provides a venue for suppliers and buyers to negotiate and complete transactions. Save where Eco Warehouse acts as a supplier, Eco Warehouse is not the agent of either supplier or buyer and has not authority for either, for any purpose. Accordingly, the contract formed at the completion of a Fixed Price Sale is solely between buyer and supplier. The enforcement of any contractual obligations arising out of the completion of a transaction is the responsibility of buyers and suppliers party to that transaction. Eco Warehouse is not obliged to mediate between parties or enforce or execute fulfilment of any contract.

8. Eco Warehouse's Reservation of Rights

Eco Warehouse retains the right to, if it considers it appropriate: immediately halt any Fixed Price Sale; prevent or restrict access to the Site or the Services; or take any other action to restrict access to or availability of or remove any objectionable material, inaccurate listings, inappropriately categorised items, unlawful items or items prohibited for listing on the Site under these Terms and Conditions. Eco Warehouse reserves the right and has absolute discretion but not an obligation, to remove, screen or edit any content that breaches these provisions or is otherwise objectionable. Eco Warehouse reserves the right to refuse listings or to immediately remove any listings where Eco Warehouse objects to how you identify yourself on the Website (including, but not by way of limitation, your name, branding or marks).

9. Licenses

a)Your Grant. By agreeing to these Terms and Conditions, you grant Eco Warehouse a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, right to exercise all copyright, database rights and rights of publicity over the material displayed in your listings or in any other catalogue or product information that you provide to us (excluding any of your logos, trademarks or other similar branding), in any existing or future media, known or unknown, now or at any later date. (b) Eco Warehouse's Grant. Eco Warehouse grants you limited non-transferrable license to each participant to make personal use only of the Website and the Services in accordance with these Terms and Conditions. This license expressly excludes, without limitation: any resale or commercial use of the Site and the Services; modifying, distributing, copying, republishing or making any derivative of the Site or the Services; the collection and use of participant e-mail addresses or other participant information whatsoever.

9.2 Intellectual Property Rights

Eco Warehouse reserves all right, title and interest in its intellectual property rights (including, without limitation, any patents, trademarks, service marks, registered designs, applications for any of the foregoing, copyright, database rights, design rights, know-how, confidential information, trade and business names and any other similar protected rights in any country) in the Site and the Services. Any goodwill accruing out of the use of Eco Warehouse's trade marks, trade and business names and service marks under this Participation Agreement will vest in Eco Warehouse. 9.3 Linking to the Site and prohibition on Framing

You must ensure that each link (graphical, text or otherwise) to the Website posted or maintained on any location by you or on your behalf, conveys users directly to the Site, without displaying or performing any other advertisement, promotion or content (whether audio, visual, audio-visual or otherwise). In addition, you must not take any action, or assist, authorise or encourage any third party to take any action, that would cause the appearance or presentation of the Website as seen by users linking to the Website to be different from that seen by users who access the Website by hand-entering the applicable URL into a generally commercially available browser which has not been customised for a particular person or entity. Without limiting the generality of the foregoing, you must not, at any time, make use of any framing techniques or technologies, interstitial advertisements, pop-up windows or consoles or other similar items or techniques in connection with any link to or on the Website.

9.4 Linking off the Site

Suppliers in possession of an "enhanced listing" as defined by Eco Warehouse may include a link (graphical, text or otherwise) to their own Website without displaying or performing any other advertisements, promotions or content (whether audio, visual, audio-visual or otherwise) to any 3rd party website. Except as approved in advance in writing

Suppliers must not include any links (graphical, text or otherwise) in any Fixed Price Sale listing on the Site, save where such links convey users directly to another location on the Website, without displaying or performing any other advertisements, promotions or content (whether audio, visual, audio-visual or otherwise). Except as approved in advance in writing by Eco Warehouse, you will not, and you will cause your affiliates not to, directly or indirectly (e.g.: through a Third Party (as defined below):

(a) sell, barter, disclose or transfer to any Third Party any data acquired by you as a result of any sales transaction (whether this is information that pertains to the identity of a user and/or buyer, the order or referral information (here meaning any information disclosing that a buyer purchased a product through the Site, and/or any other personally identifiable information regarding any user and/or buyer), or permit any Third Party to have access to the same;

(b) send to any user or buyer of the Services, any direct-mail marketing that promotes or advertises anyone (including you and your affiliates);

(c) send to any user or buyer of the Services any electronic communication except as necessary to complete any buyer's transaction or to respond to a customer service enquiry made by such buyer concerning such transaction;

(d) include in any communication made or authorised by you with any user of the Services and/or any buyer including, without limitation, in any order (including the packaging of the order and any promotional pieces, invoices and alike sent with it), order confirmation and/or other communication made in connection with the fulfilment of a transaction:
(i) any offer from or reference to any Third Party and/or
(ii) any link or reference to any website other than Eco Warehouse (or otherwise seek to direct any person to any website other than Eco Warehouse), except that you may include in any communication to a buyer links or references (or otherwise direct such buyer to your website solely in connection with your fulfilment of, or as necessary to provide customer service with respect to such applicable purchase);
(iii) any reference to domain names except to your own site;

(e) target (on any basis via any means) unsolicited communications of any kind to any user of the Services and/or any buyer. You will comply with the Data Protection Act 1998, including, but not limited to, the Seventh Principle.

10. Data Protection and Privacy

10.1 Eco Warehouse uses your personal data in the manner set out in the Privacy Notice. By using the Services and the Website, you consent to the collection and use of your personal data by Eco Warehouse in the manner set out in the Privacy Agreement. If we decide to change our Privacy Agreement, we will post those changes on the Privacy Agreement page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You should check the Privacy Agreement frequently for changes.

10.2 Unless otherwise authorised or consented, you agree not to use any information regarding other participants that is accessible from the Site, except to enter into and complete transactions conducted via the Site. You agree not to use any such information for purposes of solicitation, advertising, unsolicited e-mail or spamming, harassment, invasion of privacy or otherwise objectionable conduct.

11. No Warranties

11.1 Disclaimer of Warranties. THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS. ECO WAREHOUSE MAKES NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: (a) THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (b) THAT THE SITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE OR OPERATE WITHOUT ERROR; (c) THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE WILL BE AS REPRESENTED BY SUPPLIERS, AVAILABLE FOR SALE AT THE TIME OF LISTING where applicable , LAWFUL TO SELL where applicable , OR THAT SUPPLIERS OR BUYERS WILL PERFORM AS PROMISED. (d) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; AND (e) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF ECO WAREHOUSE. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ECO WAREHOUSE DISCLAIMS ANY AND ALL SUCH WARRANTIES

11.2 General Release. BECAUSE ECO WAREHOUSE IS NOT THE AGENT OF EITHER SUPPLIER OR BUYER, IF A DISPUTE ARISES BETWEEN ONE OR MORE PARTICIPANTS, EACH OF YOU RELEASE ECO WAREHOUSE (AND ITS EMPLOYEES, REPRESENTATIVES AND AGENTS) FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

12. Limitation of Liability

12.1 TO THE FULLEST EXTENT PERMITTED AT LAW, ECO WAREHOUSE WILL NOT BE LIABLE (WHETHER IN CONTRACT, TORT--INCLUDING NEGLIGENCE, OR UNDER ANY STATUTORY IMPLIED TERM) FOR ANY DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THE PARTICIPATION AGREEMENT, THE SITE, THE SERVICES, THE INABILITY TO USE THE SERVICES OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR FEEDBACK OR RATINGS POSTED TO THE SITE OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICES, WHETHER OR NOT ECO WAREHOUSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

12.2 Despite anything else contained in these Terms of Agreement, neither party excludes any liability for death or personal injury to the extent only that it arises as a result of the negligence of that party, its employees, agents or authorised representatives.

13. VAT and other taxes on the sale of goods and/or services by Suppliers.

You agree that it is the supplier's responsibility to determine whether VAT, customs duties, excise taxes or other taxes apply to the sale of goods and services to the buyer and to collect, report and remit the correct tax, as applicable, to the appropriate tax authority. You agree that, unless otherwise agreed by us with a supplier in advance in writing, the price stated by any supplier for any goods or services offered on the Site is inclusive of any VAT, customs duty, excise tax or other tax that the supplier may be required to remit in connection with such sale. You also agree that Eco Warehouse is not obliged to determine whether VAT or other taxes apply to any sale of any goods or services by a supplier to a buyer on the Site and is not responsible for collecting, remitting or reporting any VAT or other taxes arising from such sale.

14. General Provisions

14.1 Entire Agreement

This Agreement incorporates by this reference all terms, conditions, policies, guidelines and other information on the Eco Warehouse Website concerning the Eco Warehouse Website or the Service and constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes and cancels all prior and contemporaneous agreements, claims, representations and understandings of the parties in connection with the subject matter hereof.

14.2 No Agency; Third-Party Beneficiary

Eco Warehouse is not the agent, fiduciary, trustee or other representative of you. Nothing expressed or mentioned in or implied from this Agreement is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions and provisions hereof are intended to be and are for the sole and exclusive benefit of Eco Warehouse, you, and relying buyers or suppliers.

14.3 Severability

If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

14.4 No Waiver

Eco Warehouse's failure to enforce the strict performance of any provision of this Agreement will not constitute a waiver of Eco Warehouse's right to subsequently enforce such provision or any other provisions of this Agreement.

14.5 Variations

These Terms and Conditions may only be amended or modified in writing (which may be represented electronically). Eco Warehouse reserves the right to change any of the terms and conditions contained in this Agreement or any policies or guidelines governing the Website or Services, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the Website. All notice of changes to these Terms and Conditions will be posted on the Website for thirty (30) days. You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. YOUR CONTINUED USE OF THIS WEBSITE AND THE SERVICES FOLLOWING ECO WAREHOUSE'S POSTING OF ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE TO ANY CHANGES TO THIS AGREEMENT, THEN YOUR ONLY REMEDY IS TO CEASE USE OF THE SERVICES OR THIS SITE.

14.6 Notices

Notices can be sent to you at the e-mail address you provided to Eco Warehouse. You may send notices to Eco Warehouse as follows:

Eco Warehouse
Athenaeum House
Carminow Road Industrial Estate
Bodmin
PL31 1EP

15. Please review our Returns Policy, which relates to products that you have purchased on our web site. In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

You can return products bought from suppliers on this site in its original condition within 14 days of the date you received the item, with any seals and shrink-wrap intact. If you purchase any bespoke items or custom products made for you, you cannot return the item. Any clothing purchased must have the label attached in orer for us to issue a full refund for the price you paid for the item.

The items purchased from this site are via sellers who sell their products through us and have agreed to the 30 days return policy.

Returns

If you receive an item that is not satisfactory, please contact your seller directly to report the defect or damage within 14 days of receiving the shipment. You will need to return the item within 14 days of receipt, returning it in exaclty the same state of condition that you received it.

YOu cannot return large items more than 14 days after delivery.

This returns policy does not affect your statutory rights.

Shipping and handling costs to return goods is at the buyers expense. You must use a reputable retunrs company an obtain a tracking reference to ensure your goods arrive back with the supplier safely. It is the buyers responsibily to get goods back to the supplier.

Refunds

In the event of your receiving any discrepancies or any faulty or damaged items, please contact the seller by telephone, letter, fax or email within 7 (seven) days of their receipt. No claims for discrepancies and faulty or damaged items will be accepted after this time. Upon receipt of your notification, the seller will then contact you regarding your claim. Any returns must be authorised by teh seller in advance and the seller will accept no responsibility for unauthorised returns. All returned items must be safely packed, unused and in their original packaging. Refunds will only be made upon the safe receipt of authorised returns.

Suppliers Agreement

1. Supplier's Obligations with respect to Listing Items

1.1 Suppliers Warranties. By listing an item in a Fixed Price Sale:

1.1.1 you represent a warrant to prospective buyers that: (a) you are the true owner of the item or are properly authorised to sell the item by the true owner and are able to transfer good title to the item free from any third party claims, liens or encumbrances; and (b) the listing is accurate, current and complete and is not misleading or otherwise deceptive;

1.1.2 Unless we have agreed with you in advance and in writing to the contrary, you represent and warrant to Eco Warehouse that: (a) you are an individual that is resident or a business that is established in the United Kingdom; (b) the items you are selling are physically located in the United Kingdom at the time of sale; (c) the place of supply of any services you are selling are in the United Kingdom. In any event, you represent and warrant to Eco Warehouse that: (x) the item is not one that would fall within any of the prohibited items (y) the item is safe and bears any marking and labelling required under applicable law e.g. a "CE" mark.

1.1.3 Subject to any pricing guidelines set forth from time to time on the Website, suppliers will determine the purchase price for each of their items offered for sale on the Website via and subject to Eco Warehouse�s standard functionality for listing the purchase price;

1.2 Compliance with Applicable Law

You further warrant that the sale or distribution of the item is not in breach of applicable law (including, where items are sold internationally, the law of the destination country). This responsibility includes, but is not limited to, ensuring that (a) any items sold are safe, (b) any items sold bear a "CE" or any other mark where required by applicable law, (c) any items sold are appropriately packaged and labelled as required by applicable law, (d) any items sold otherwise comply with all applicable law regarding their sale. You will audit the products that you sell on a regular basis (at least monthly) to ensure ongoing compliance with this obligation. You will also advise the buyer of any age or other restrictions that apply to the sale of any products that you sell.

2. Supplier's Fees

2.1 By listing an item on the Site for Fixed Price Sale, you agree to pay the fee listed on.

2.2 All fees listed are in Great British Pounds Sterling, and are exclusive of VAT, unless stated otherwise. The fees may vary in the future. The Fees in effect at the time of registration will govern the transaction. All fees are payable annually.

By listing your entity as a �generic listing� as defined by Eco warehouse you authorise Eco Warehouse to invoice you the Great British Pounds Sterling sum of �0 and payment will be expected within 30 days of agreement to these Terms and conditions.

By listing your company as a �enhanced listing� as defined by Eco warehouse you authorise Eco Warehouse to invoice you the Great British Pounds Sterling sum of �20 and payment will be expected within 30 days of agreement to these Terms and conditions.

By listing up to two items for Fixed Price Sale on the Site, you authorise Eco Warehouse to invoice you the Great British Pounds Sterling sum of �50 and payment will be expected within 30 days of agreement to these Terms and conditions. You have the right but not the obligation to change items offered for Fixed Price Sale bi-annually.

2.3 VAT on supplier fees. The supplier fees are subject to VAT where applicable and will be paid by the supplier at the time of payment of the corresponding fees.

3. Prohibited Acts Suppliers must:

3.1 sell all items on his or her own account and must not represent that he or she is selling on behalf of any third party; and

3.2 not use the Services or the Site in the contravention of any applicable law nor permit or assist others to do so.

4. Eco Warehouse's right of recovery. Eco Warehouse retains the right to seek reimbursement from the supplier if it, in its sole discretion, decides to reimburse the buyer under the terms of the Eco Warehouse Guarantee or Eco Warehouse otherwise compensates the buyer or Eco Warehouse receives a charge back from the buyer's credit/debit card issuer for the amount of the buyer's purchase from the supplier.

5. The Payment Service.

In order to sell items in Eco Warehouse , you must register with Paypal UK as a registered seller with the UK Paypal site herein this is known as the payment service. All transactions conducted through the payment service are between the supplier and the customer; Eco warehouse undertakes no responsibility for the transaction either direct or implicit. As a supplier you must have a Paypal web site Pro payment account https://www.paypal-business.co.uk/website-payments-pro.asp.

5.1 The Payment Service facilitates the purchase of items listed on the Site for Fixed Price Sale. The supplier will resolve any dispute directly with the buyer or with the assistance of the Paypal resolution centre. Suppliers must register online with Paypal UK to use the Payment Service. You must provide Paypal with true and accurate information when registering and must maintain and update that information as applicable. Suppliers must not impersonate any person or use a name he or she is not legally authorised to use. Each supplier authorises us to at any time request any information provided to Paypal UK in registering for the Payment Service to verify his or her information (including any updated information), to obtain credit reports about the supplier from time to time while the supplier is registered with the Payment Service

5.2. For Eco-warehouse sales, all payments and refunds must be processed through the Payment Service. Suppliers may not invoice buyers outside the Payment Service.

5.3. Suppliers must provide a full refund to any buyer who remits payment, if the item cannot be shipped at the close of the sale. Suppliers must provide the refund promptly, but in no case later than thirty (30) days following the close of the sale. Suppliers must use Paypal UK to refund buyers.

5.4. All notices will be posted on the supplier login within the Site. We will send notices whwn or if applicable to the supplier at the e-mail address maintained in Eco Warehouse's records for the supplier. The supplier will monitor his or her e-mail messages frequently to ensure awareness of any notices sent by us. The supplier will send notices to us at our current e-mail address published on our Site. E-mail notices are deemed written notices for all purposes for which written notices may be required. E-mail notices are deemed received the Business Day after transmission if properly addressed to the intended recipient. If not sent by e-mail, notice may be provided in writing and mailed with Royal Mail, postage paid, First Class mail properly addressed or personally delivered by express courier such as DHL. First Class mail is properly addressed if sent by us to the address maintained in our records for the supplier. First Class mail is properly addressed if sent by the supplier to the current address published by us on our Site. First Class mail is deemed received three Business Days after it is deposited with Royal Mail. A notice sent by express courier is deemed received when personally delivered to the intended recipient or to a person with apparent authority to receive such delivery on behalf of the intended recipient.

5.4 The fees for using the Paypal Payment Service in Eco warehouse listings are available from Paypal UK directly (which means there are no additional fees for use of the Payment Service). We may, in our sole discretion, waive, reduce, or reverse charges or fees for a specific transaction.

5.5 We reserve the right to seek reimbursement from the supplier if we, in our sole discretion, decide to reimburse a buyer under the terms of the Eco Warehouse Customer Guarantee, provide a refund to the buyer if the supplier cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from the buyer's credit card issuer for the amount of the buyer's purchase from the supplier. We may obtain such reimbursement by redress to the UK Legal system

5.6 The supplier may terminate its participation in the Payment Service at any time by giving notice to us, upon termination, any pending transactions will be cancelled and any liability arising from such cancellation remains the express responsibility of the supplier.

6. As a supplier you must accept the following returns policy for customers who purchase items from you:

To provide a 14 day returns guarantee. In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

You can return products bought from suppliers on this site in its original condition within 14 days of the date you received the item, with any seals and shrink-wrap intact. If you purchase any bespoke items or custom products made for you, you cannot return the item. Any clothing purchased must have the label attached in orer for us to issue a full refund for the price you paid for the item.

The items purchased from this site are via sellers who sell their products through us and have agreed to the 30 days return policy.

Returns

If you receive an item that is not satisfactory, please contact your seller directly to report the defect or damage within 14 days of receiving the shipment. You will need to return the item within 14 days of receipt, returning it in exaclty the same state of condition that you received it.

You cannot return large items more than 14 days after delivery.

This returns policy does not affect your statutory rights.

Shipping and handling costs to return goods is at the buyers expense. YOu must use a reputable retunrs company an obtain a tracking reference to ensure your goods arrive back with the supplier safely. It is the buyers responsibily to get goods back to the supplier.

Refunds

In the event of your receiving any discrepancies or any faulty or damaged items, please contact the seller by telephone, letter, fax or email within 7 (seven) days of their receipt. No claims for discrepancies and faulty or damaged items will be accepted after this time. Upon receipt of your notification, the seller will then contact you regarding your claim. Any returns must be authorised by teh seller in advance and the seller will accept no responsibility for unauthorised returns. All returned items must be safely packed, unused and in their original packaging. Refunds will only be made upon the safe receipt of authorised returns.